Return & Refund Policy

1. The 30-Day Customer Satisfaction Window

• Return Authorization Framework: We maintain a firm 30-day return policy, allowing the buyer up to 30 days following physical shipment tracking delivery to log an official return request.
• Item Condition Thresholds: To qualify for standard return approval, products must remain in their original unworn, unwashed, and unused condition, featuring all initial branding tags securely attached without signs of alteration, and packed in the original box packaging.

2. Financial Allocation of Return Shipping

• Faulty Merchandise or Shipping Mistakes: If an item exhibits factory defects, transit compromises, or is simply wrong due to our oversight, Theladycast handles 100% of the return transit costs. A prepaid return label will deliver directly to your email inbox. The customer is responsible to download, print, and securely attach the label to the package before shipping. You face no out-of-pocket fees.
• Standard Preference Returns (Sizing Miscalculation / Style Swaps): When a return application stems from a change of heart, alternate sizing needs, or personal preference swaps, the buyer assumes the entirety of the return shipping freight and logistics charges.
• Guaranteed Zero Surcharges: We value transparency. Theladycast enforces a flat $0.00 restocking fee. You will never see administrative deductions, processing penalizations, or hidden fees applied to your account.

3. Definitive Category Restrictions

• Final clearance warehouse sales, special markdowns, or digital gift cards.
• Intimate undergarments, swimsuits, or bodysuits if the original protective hygienic seals or adhesive liners have been opened, broken, or removed.
• Any product displaying noticeable evidence of laundering, personal wear, or user-inflicted damages not originating from courier travel.

4. Protocol to Log an Official Return

1. File Return Request Via Email: Send your digital request to our customer support desk at our official email within 30 days of shipment arrival. You must supply your specific Order Reference Number and a clear explanation of your request.
2. Review Clearance: Our office reviews your request within 24 business hours (Monday through Friday, 9:00 AM – 5:00 PM EST).
3. Mailing Instructions: Upon application approval, we will send the exact physical coordinates of our localized return warehouse along with processing protocols.
4. Important Safeguard: Merchandise sent back to our facility without prior official email confirmation will be systematically denied processing. We do not accept Cash on Delivery (COD) packages.

5. Warehouse Auditing & Condition Verifications

• Physical Processing Cycle: Following parcel arrival at our regional intake depot, please grant our processing staff 2–4 business days to visually evaluate the item and clear your refund status.
• Notification: We will issue an email confirmation once we have safely received and processed your returned items.

6. Timeline for Financial Reimbursements

• Instant Processing: Upon successful passing of our warehouse inspection, your financial refund is generated instantly.
• Original Payment Methods: The credit total returns automatically to the original financial account or platform used during your initial checkout (e.g., Credit Card, PayPal, Apple Pay).
• Banking Processing Delays: Please expect traditional financial processing windows, as banks typically require 3–5 business days to display the returned credit on your statement.

7. Faulty or Damaged Product Disclosures

8. Structural Exchanges

9. Support Desk Contact Details

• Email: hello@theladycast.com
• Operational Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
• We resolve all return and refund messages within 24 business hours (excluding standard weekends).